🔥 Warm Signal
Supabase is an active Netlify customer. Kevin runs Customer Success at a platform already deployed on Netlify — his customers' full-stack experience includes Netlify.
Prior Experience
- Director of Support Engineering @ Aiven (Oct 2021 – Jan 2023)
- Senior Manager @ Heroku (Mar 2018 – Oct 2021)
- Founder/Director @ Braw Software (Nov 2013 – Feb 2018)
Talking Points
- Kevin ran Heroku support — he's the person who's seen what happens when developer infrastructure fails at scale
- Supabase uses Netlify — Kevin's customers' frontends are on Netlify; their CS experience spans the full stack
- Heroku + Aiven background: deep operational empathy; he values infrastructure that doesn't create support tickets
- Head of CS at 99% headcount growth = he's building the CS org that needs Netlify reliability guarantees
- Netlify Enterprise SLAs and priority support are exactly what a CS head scaling globally needs to hear about
LinkedIn Engagement Flow
Step 1
Engage content – like or comment on a recent post about developer customer success, support engineering, or open-source platform adoption. Signal presence before the direct approach.
Step 2
Publish post – share the suggested draft below, referencing Supabase's Netlify usage and scale story.
Step 3
Direct connect – send connection request referencing your post and the Heroku → Supabase trajectory and what the next generation of developer infrastructure looks like.
✏️ Virio Post Talking Points
- •Customer success at a developer platform isn't about QBRs. It's about whether the stack works at 3am.
- •Kevin Brolly has seen developer infrastructure from every angle — Heroku Senior Manager, Aiven Director of Support, and now Head of CS at Supabase. He knows exactly what breaks, and when.
- •Supabase uses Netlify. Kevin's customers deploy on Netlify. When the Head of CS at a $5B platform cares about infrastructure reliability, Netlify's edge performance and uptime story matters.
- •The best CS leaders pick platforms that make their customers silent. Not because they're disengaged — because everything just works.
